This page was last updated: July 15, 2010
Copyright 2009 Original-Creations.net. All rights reserved. Site designed by Apryl Mott
All products are handcrafted to order. Please allow 1-2 weeks for creation and shipment.
Rush orders are possible but please contact me before ordering. Larger orders may take longer.
Frequently Asked Questions
Do you have a business phone number?
No, I do not have a phone number for my business. Due to the number of custom orders I deal with at any given time I ask that email is used to communicate. This allows me to refer back to your requests quickly and efficiently fill your order correctly. I do not keep regular business hours but do check my email frequently and respond to your questions as quickly as possible. You can contact me by using the Contact form or via email at apryl@original-creations.net
Do you have a store?
No I do not have a shop or location where customers can see my work. Everything is made custom to order so I do not keep a stock.
How do I place my order?
Find the item you wish to purchase, Choose any options such as stone or wire, Click add to cart. Repeat for each item. When you are finished adding items to your cart, click on Check Out on the shopping cart screen and fill in all the necessary information. If you have PayPal then you can simply enter your PayPal login information. If you would rather not pay with PayPal there will be a link on the left hand side of the paypal login page that says "Don't have a PayPal account? Use your credit card or bank account." Just click continue to pay normally.
If you would rather mail your order in then please use the mail in order form found here:
How fragile are your trees?
My trees are very flexible and have a lot of spring to them. If you were to drop it the branches will become smushed but they are easily moved back into place without breaking because of this flexibility. This also allows you to arrange your tree as you would like!
If your tree becomes damaged and you would like it repaired I will gladly do this for the cost of shipping and supplies.
Will my tree look exactly like the photo?
Because every tree is created by hand each one will have its own personality. The number of wires and stones and the dimensions will be the same but the exact shape will vary from tree to tree. Please browse the site and take a look at my work to see these variations.
When will I receive my order?
Most orders arrive within two weeks of payment. If you need your order quickly please contact me before ordering to find out if there is room in the schedule for your rush order.
How will my tree ship?
All orders in the USA ship via USPS Priority Mail which arrives within 2-3 days of shipment. International orders ship via USPS First Class International. Trees are mounted in a clear box for shipment.
What happens if my package is damaged or lost?
I take great care to package all of my pieces so that they arrive intact. If an item is damaged upon arrival you must Contact Me within 48 hours. I may require the return of the damaged item before I will replace it. I do replace and ship the replacement item at my own cost. I will also cover return postage when requesting a damaged item be returned. Lost or damaged packages will be dealt with on a case by case basis.
Will you mark my international package as a gift?
I am not responsible for customs fees. I will not mark a package as a gift for international orders. International customers are responsible for all customs fees for their purchase.
What If I am not happy with my purchase?
In the case that you are not happy with my work please contact me and I will work with you to fix the problem. To return an item you must contact me via email within 2 days after your package is delivered to arrange a return. I can issue a refund for the item price to you as soon as your purchase arrives back here. Returns should be shipped with some kind of delivery confirmation or tracking number to help prevent the package becoming lost. Do not remove the tree from the clear box it arrived in. If your tree was CUSTOM or a special order then there may be a fee to cover material costs depending on what size the tree was. I will not accept a tree back if it has been used for an event.
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